having us sign our life away in a waiver to swim in your pool would negate your liability should someone “contaminate” your pool. How bad are your chemicals that they aren’t working in the first place? Also, do you not think that we are all swimming together in the ocean, right next to each other? ALSO. * allowing only 5 people at the pool, and only for an hours time, to then require 30 minutes after to sanitize. (And also sending your pool Bouncer to boot people out when there was NO ONE ELSE THERE, if the “time had expired”.) * telling guests they must reserve an OUTDOOR POOL time, but failing to answer the phone when guests attempt to call to make said reservation. * griping at people to pull up a mask while their security staff weren’t wearing one at all. ESPECIALLY for paying over $3k to stay here for a week, I expect an overly clean room, plenty of blankets and towels, cookware, usable balcony space, solid interior doors (not ones that have slats in them and can be peered through), working windows, hot water, open and accessible amenities as advertised, and the list goes on.Īdditionally, these items were also ridiculous and or need attention: While I completely understand COVID issues and how that has changed the hospitality industry (I am a small business owner in the service industry), when it came to this part of our much anticipated vacation, we were disappointed and honestly quite fed up with the Aston Waikiki Sunset at every point along the way. SPEND YOUR VACATION STAY DOLLARS ELSEWHERE. I stayed 5 nights and my room was never cleaned during my stay. The furniture was very old and scratched up. I had a two bedroom suite, the rooms are very small you barely had room to get around the bed. We stayed at Aston brand hotels whenever we visited Hawaii and happy to get to know Penny during this trip, she is truly an asset to Aston!Īntiquated hotel, over priced. Parking is convenience and reasonable price. It is a short distance to Waikiki beach, restaurants, diamond head, attractions, etc. Aston is the only hotel my husband could find that has 2 bedrooms with kitchen and it is in a great and safe location. I took my 3 girls and mom for a trip to Hawaii after the loss of my father. She cared so much and her compassion made our stay so memorable! Also, Ka’ahele is another very kind front desk we came across. We felt valued as Aston guests because of Penny. She is a type of person who would “under promise and over deliver’, with her quality customer service. We could not thank Penny enough for treating us like her own family! She listened, solved our small issues, and made us feel so special during our stay. Outstanding service at Aston Waikiki Sunset - Penny.Elevators were covered with board on this trip, which my Grandson referred to as "the cardboard elevators", maid service was almost non-existent (due to pandemic) and pool use was by reservation only. That said, there are always weird and quirky things occurring. There are many great things about the building, including great views of the ocean and Diamond Head, great location to beach, restaurants and shopping, and always friendly staff. We have been spending our Hawaiian vacations at the Sunset for many years. The 2 bedroom was affordable and clean and when we requested service, it was fast. Staff makes us feel welcome and always friendly. We always enjoy staying with you at the Waikiki Sunset.
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